CAMPING AND VANLIFE
100% payable on reservation
7 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
From 7 to 14 days
before the date of your arrival:
Cancellation: 30% non-refundable
Modification: date change authorized (balance to be paid where applicable / no refund of price difference)
15 days or more
before the date of your arrival:
A full refund is granted free of charge.
YURTS AND REFUGES
100% payable on reservation
14 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
15 to 30 days
before the date of your arrival:
Cancellation: 30% non-refundable
Modification: date change authorized (balance to be paid where applicable / no refund of price difference)
31 days or more
before the date of your arrival:
A full refund is granted free of charge.
COTTAGES
100% payable on reservation
30 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
From 31 to 60 days
before the date of your arrival:
Cancellation: 30% non-refundable
Change of date authorized for the same chalet (balance to be paid where applicable / no refund of price difference)
61 days or more
before the date of your arrival:
A full refund is granted free of charge
HIKING, MOUNTAIN BIKING, RIVER
Daily hiking, mountain biking and river day passes
100% payable on reservation
No refunds or credits possible.
Date changes are allowed until 9:00 AM on the day of the reservation, provided access has not yet been validated.
EQUIPMENT RENTAL, LESSONS, GUIDED OUTINGS
100% payable on reservation
7 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
From 8 to 14 days
before the date of your arrival:
Cancellation: 30% non-refundable
Authorized date change or credit on file (balance to be paid where applicable / no refund of price difference)
15 days or more
before the date of your arrival:
A full refund is granted free of charge.
Other terms and conditions
Cas de force majeure | fermeture de sentiers
In the event that we close our facilities due to circumstances beyond our control (weather or other conditions), no refund is possible, but a credit will be offered at the discretion of Vallée Bras-du-Nord. If one or more trails are impassable, no accommodation will be reimbursed, credited or relocated if it remains accessible (chalet, yurt, shelter, campsite).
Important
For all reservation changes or cancellations, please contact the Vallée Bras-du-Nord sales and reservations department at 1 418 337-3635. An agent will be happy to follow up your request according to the applicable terms and conditions.
Rental conditions
Security deposit: A credit card number is required upon check-in or pick-up. In the event of breakage or excessive wear and tear to the
infrastructure or equipment, or loss of equipment, your credit card will be charged for repairs or replacement. The user is responsible for the rented infrastructure or equipment during the rental period.
Gift certificates, gift packages, annual passes
non-refundable or non-exchangeable.
COVID-19 :
Should new government health measures prevent us from operating normally, you will be offered a credit to postpone your stay to the dates of your choice (subject to availability). In all other cases, our standard policies will apply.
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ACTIVITIES
où votre chien est admis (en laisse en tout temps)
Hiking, Snowshoeing, Fatbike (Grande Evasion only)
Accomodation
où votre chien est admis
Campsites: Shannahan, Etsanha
Yurts: Auréole, Nymphe, Méandre, Repère, Éclipse, Phare
Shelters: La Hutte, Le Draveur, Des Falaises, Montagne Art, Orignal, Philosore, Yourte Delaney
Cottages: de la Rivière, Petit Loup, Geai Bleu, Loess
ACTIVITIES
where your dog is NOT allowed
Mountain biking, Canoeing and kayaking, Canyoning, Via ferrata
Ski Hok, Back-country skiing
Accomodation
where your dog is NOT allowed
Campsites: de la Vallée
Yurts: Muse, Quart de Lune
Shelters: La Clairière
Cottages: Kame, Esker
Particularité pour pour les hébergements administrés par des propriétaires privés (Chalets et Camping Etsanha, Au Chalet en Bois Rond, Chalet Cardinal et Domaine de la Passerelle). Veuillez svp communiquer directement avec les propriétaires pour connaître leur politique.
Guidelines for dog owners:
Your dog must remain in the areas where it is allowed at all times.
Your dog must always be held on a leash and under supervision. The maximum leash length is 3 metres.
Your dog must not never be left alone à un hébergement, à l’intérieur ou à l’extérieur (chalet, yourte, refuge, tente, campeur ou véhicule). Il doit être sous la surveillance d’une personne responsable en tout temps. Prévoir des couvertures pour couvrir les surfaces nécessaires et vos bols.
The excrement of your dog must be picked up on trails and at lodging sites. Plastic bags containing excrement must never be hung on trees or left on trails. They must be kept during the hike and disposed of properly.
A dog displaying aggressive or annoying peace of mind for Vallée Bras-du-Nord users is not tolerated.
NB : Un propriétaire de chien ne respectant pas l’une ou plusieurs des règles citées ci-haut se verra refuser l’accès aux sentiers et aux infrastructures de la Vallée Bras-du-Nord.
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