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CAMPING AND VANLIFE
100% payable on reservation
7 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
From 7 to 14 days
before the date of your arrival:
Cancellation: 30% non-refundable
Modification: date change authorized (balance to be paid where applicable / no refund of price difference)
15 days or more
before the date of your arrival:
A full refund is granted free of charge.
YURTS AND REFUGES
100% payable on reservation
14 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
15 to 30 days
before the date of your arrival:
Cancellation: 30% non-refundable
Modification: date change authorized (balance to be paid where applicable / no refund of price difference)
31 days or more
before the date of your arrival:
A full refund is granted free of charge.
COTTAGES
100% payable on reservation
30 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
From 31 to 60 days
before the date of your arrival:
Cancellation: 30% non-refundable
Change of date authorized for the same chalet (balance to be paid where applicable / no refund of price difference)
61 days or more
before the date of your arrival:
A full refund is granted free of charge
HIKING, MOUNTAIN BIKING, RIVER
Daily hiking, mountain biking and river day passes
100% payable on reservation
No refunds or credits possible.
Date changes are allowed until 9:00 AM on the day of the reservation, provided access has not yet been validated.
EQUIPMENT RENTAL, LESSONS, GUIDED OUTINGS
100% payable on reservation
7 days or less
before the date of your arrival:
Reservations cannot be refunded or transferred to another date.
From 8 to 14 days
before the date of your arrival:
Cancellation: 30% non-refundable
Authorized date change or credit on file (balance to be paid where applicable / no refund of price difference)
15 days or more
before the date of your arrival:
A full refund is granted free of charge.
Other terms and conditions
Force majeure | Trail closures
In the event that we close our facilities due to circumstances beyond our control (weather or other conditions), no refund is possible, but a credit will be offered at the discretion of Vallée Bras-du-Nord. If one or more trails are impassable, no accommodation will be reimbursed, credited or relocated if it remains accessible (chalet, yurt, shelter, campsite).
Important
For all reservation changes or cancellations, please contact the Vallée Bras-du-Nord sales and reservations department at 1 418 337-3635. An agent will be happy to follow up your request according to the applicable terms and conditions.
Rental conditions
Security deposit: A credit card number is required upon check-in or pick-up. In the event of breakage or excessive wear and tear to the
infrastructure or equipment, or loss of equipment, your credit card will be charged for repairs or replacement. The user is responsible for the rented infrastructure or equipment during the rental period.
Gift certificates, gift packages, annual passes
non-refundable or non-exchangeable.
COVID-19 :
Should new government health measures prevent us from operating normally, you will be offered a credit to postpone your stay to the dates of your choice (subject to availability). In all other cases, our standard policies will apply.